The Send Email button function gives an Error - Adobe Acrobat

This is a discussion on The Send Email button function gives an Error - Adobe Acrobat ; Not sure what forum to post this in as I did some in Acrobat 9 and some in Designer 8. I created a name and address form and a dropdown combo in AA9 then saved and closed it. I then ...

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The Send Email button function gives an Error

  1. Default The Send Email button function gives an Error

    Not sure what forum to post this in as I did some in Acrobat 9 and some in Designer 8.

    I created a name and address form and a dropdown combo in AA9 then saved and closed it.
    I then opened it in designer 8 and placed a "send by Email" button and closed it.

    I then opened the pdf file in Reader 9 (as a user would) Then filled out the form and clicked the "send by Email" button (sent to myself) it arrived as an .xml attachment and would not open....Just gave this error message
    ---------
    Adobe Reader could not open 'poolcuetip_data(1).xml' because it is either not a supported file type or because the file has been damaged (for example. it was sent as an email attachment and wasn't correctly decoded).
    ---------
    Is there a Fix for this error ?? (tried it several times)
    OR
    Can I put a "send email button" on the Acrobat form without having to open in Designer to do it.? If so How ??????
    TIA
    Tony

  2. Default Re: The Send Email button function gives an Error

    Hi Mike
    Please send the script.

    Tony

  3. Default Re: The Send Email button function gives an Error

    >Please send the script.

    I think you may be missing the point - there isn't a generic script
    for everyone. In general, one gets written by a web programmer for the
    job in hand.

    Aandi Inston

  4. Default Re: The Send Email button function gives an Error

    You can create a button with Javascript to do what you want BUT it will
    not be reliable since:

    1) Some people use a web browser to receive and send email. Your button
    will not work.

    2) Some people will use a non-supported email client. For example, on
    the Mac, my email program Mailsmith won't work. Neither will
    Thunderbird. On the Windows side, my email client is Agent. It won't
    work either.

    It is nice that Adobe offers the possibility of using some email
    clients, BUT since it doesn't always work, it is an invitation to
    frustration.

    It is better to post the form on the web and use a script to get the
    information on the form. If you want, the script can email you the results!

    Mike

  5. Default Re: The Send Email button function gives an Error

    You should be able to open the XML file, but you will have to import it to the form in Acrobat or Designer. I am not sure why you created the form in Acrobat and then went to Designer to create the submit. You should have stayed in Acrobat. Now you can only deal with the form in Designer.

    The closest there is to a generic script would be formmail (or cgimail) that is a script provided by many providers that simply requires some hidden fields in the form as to where to send the e-mail. This avoids the e-mail hang up of the client machine. The down side is that only HTML forms (or data submission) are accepted by these scripts.

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