PDFMaker failed to convert MS Outlook message - Adobe Acrobat

This is a discussion on PDFMaker failed to convert MS Outlook message - Adobe Acrobat ; Hi, I am unable to convert email messages or folders into PDF files. I used to be able to select the ‘convert to PDF’ button on the acrobat tab or use the menu path "Adobe PDF" --> "Convert to PDF" ...

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PDFMaker failed to convert MS Outlook message

  1. Default PDFMaker failed to convert MS Outlook message

    Hi,
    I am unable to convert email messages or folders into PDF files. I used to be able to select the ‘convert to PDF’ button on the acrobat tab or use the menu path "Adobe PDF" --> "Convert to PDF" to archive my email messages. (I have Acrobat Pro 8.12 and Outlook2007 running on Windows XP.) Lately, whenever I attempt to convert an email message, I get the following message in the error logfile:

    Requested: 1, Converted to PDF: 0,
    Skipped [Already in PDF]: 0,
    Skipped [PDFMaker failed to convert]: 1






    Details of Email to PDF conversion: Failed to Convert:
    From: HBS Working Knowledge, Subject: Newsletter: Managing the Medici
    String Quartet, Date: 9/10/2007, Status: Item failed to convert.





    I don’t know if this is related or not, but around the same time, the convert to PDF button in IExplorer 7stopped working. I get the following error message: “Could not access Adobe’s Capture facility. Acrobat may be busy or waiting for input.” I have Office 2003 & Acrobat 6 at home and I am able to convert web pages perfectly (I don't use Outlook at home).

    Does anyone have any ideas on why this is happening? I don’t think this error started when I first moved to version 8.

    TIA

  2. Default Re: PDFMaker failed to convert MS Outlook message

    Sounds like you may have something amiss in the installation of Acrobat. You might try the repair in the Control Panel for add and remove programs. If that does not help, then it is a matter of tracing the potential problems. For that you need to start by forgetting the PDF button (assume you are talking about the PDF Maker icon) and print to the Adobe PDF printer. You need to track down the source of the problem before you really try to fix it.

  3. Default Re: PDFMaker failed to convert MS Outlook message

    Thanks for the response. I am able to print to the Adobe PDF printer. However, this means that I must open each email message. I used to be able to created PDF packages just by selected the messages I wanted included and using the convert to PDF command (either the button or a right-click). This way can be rather time consuming.

    I guess I'll keep searching these forums and the knowledge base.

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