Licensing for this product has stopped working - Adobe Indesign

Start here: <http://www.adobeforums.com/cgi-bin/webx/.3bc4009d/64> and also search the forums for the term Flex-net, and you should find at what has worked for others.

I'm beginning to think that DVD drives aren't all they could be as far as reliable reading.

Peter

I seem to have CS3 re-installed, after 6 hours on the phone with Adobe technical support today. The latter institution managed to lose my case number from my first session Monday, and my first 2 sessions today. And of course I'm still out the cost of having my office FedEx my CS3 package to my road location. My third call and longest call this morning/afternoon ended up as a "learning experience" for the tech guy, who initially did initially not believe my suggestion that if we could just do an install from hard-disk all might be well. Eventually this worked, but before we got there he described his superiors as incompetent. Along the way I learned that EVENTVWR at the DOS prompt is an easier way to find installation errors than uncompressing and searching for errors in the IDCS3 installation log.

In my case, the key trick was to copy the IDCS3 DVD to a folder in the root directory of the main hard-drive, and I would suggest this would be a wise move for anyone who fears a time-bomb such as I suffered: 2 GB is cheap insurance. Meantime, it is more than a little disconcerting to have Adobe tech support ask me to read off the contents of various folders on the installation DVD. They really do not seem to know what they're doing: I should not have to explain them that the "Windows Installer Clean Up" utility will be invoked by Adobe's own CS3Clean.exe so I do not have to run it separately.

I find some ego satisfaction in having figured out the root cause all by myself: less than perfect reading from the DVD. But this is tempered by the realization that Adobe's brittle installation program caused serious hardship for no good reason. How hard would it be to provide accurate instructions for installing from hard-disk, both to end users and their own technical support? A really simple batch file would suffice.

David

On Jul 30, 12:51 am, David_W._Goodr...@adobeforums.com wrote:
> So what do you do when you get this message, you're on the road and didn't bring your original disks, and customer support isn't open. I have been a loyal and scrupulously legal Adobe customer for many, many years. I am also damn careful about how I use my computer and the software I've licensed. I have work I must do, and I'm extremely unhappy.
>
> Until a few minutes ago, I was running CS3 under Vista Home Premium, running on an HP Slimline (Athlon 64 X2 with 2 MB RAM) that is about 2 months old. InDesign and Photoshop both tell me "You cannot use this product at this time..." For some reason Acrobat 8 Pro still appears to work. I haven't tried AI, but ID is what I absolutely must have.
>
> I would be grateful for any assistance,
>
> David

David,

Check in the Services of the System Configuration Utility to ensure
that you have the FLEXnet Licensing Service turned on? If not, turn
it on, reboot, and try opening a CS3 application again.

David B