PS CS4 opening error message: OWL Orphanage - Adobe Photoshop

This is a discussion on PS CS4 opening error message: OWL Orphanage - Adobe Photoshop ; Had no problem installing the PS CS4 (update from CS3). On opening PS the first time, and every time after, I receive an error message: "OWL Orphanage: Photoshop.exe - entry point not found." This is followed by a bunch of ...

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PS CS4 opening error message: OWL Orphanage

  1. Default PS CS4 opening error message: OWL Orphanage

    Had no problem installing the PS CS4 (update from CS3). On opening PS the first time, and every time after, I receive an error message:

    "OWL Orphanage: Photoshop.exe - entry point not found."

    This is followed by a bunch of numbers or addresses. After I shut the message, the program opens normally, and as farr as I've explored it, functions OK. Haven't had time to really explore things.

    Any idea what is producing this message?
    Am running Win XP SP3.

    J. Lipmanson

  2. Default Re: PS CS4 opening error message: OWL Orphanage

    An addendum to the above:

    The other lines of the error message read:

    "The Procedure Point Entry@DecodeTile@JP2KIMAGE@@QAEJJJJJJ@Z could not be located in the DLL JP2Klib.DLL"

  3. Default Re: PS CS4 opening error message: OWL Orphanage

    OWL is the interface library that draws all those nice buttons and panels. If it complains, then the skin (OWL) looses the connection to the actual function (code) of a button or panel. I could imagine that this would happen if you had a given tool used the last time you ran Photoshop and on startup, without an image being opened, this tool and its associated panel loose their context. It's still a bug, though, so maybe you can provide more detailed info to the devs via the feature request/ bug report form:

    <http://www.adobe.com/go/wish>

    Mylenium

  4. Default Re: PS CS4 opening error message: OWL Orphanage

    Mylenium:

    Thanks for the reply. I shall report the bug.
    A bit more information. I did some checking and found that:

    1. I do have the JP2Klib.DLL in the CS4 folder where it should be. I also have a copy in Lightroom 2.0 (I'm about to update LR to 2.1) and in Acrobat and a few other places.

    2. I've had to manually re-Associate my NEFs and TIFs to PS CS4 even though I had done so in the install process. It evidently didn't take.

    3. I've tried every way I can think of to open PS CS4. I've done it through LR External Editing, directly calling the program from the desktop, and by double clicking on an image file, including NEFs/Bridge. All result in the same error message.

    4. I have to correct part of my first post: the first time I opened PS4 immediately after install it did not produce the error message. That was a quick test just to make sure it was installed. I changed some minor settings and closed out the program -- e.g., change the position of the tools palette (2-colums), loaded some of my old Actions.

    Could one of these actions be producing the error message? I'll unload them and see. If that fixes it will report back.

  5. Default Re: PS CS4 opening error message: OWL Orphanage

    This sounds like you have a bad install of the application, or something corrupting files or applications on your system.

    A normal install should not get any messages like that.

  6. Default Re: PS CS4 opening error message: OWL Orphanage

    Chris:

    Is the solution, then, to re-install? Does the PS4 installer also Repair?

  7. Default Re: PS CS4 opening error message: OWL Orphanage

    Try the repair install, and if that doesn't work uninstall and reinstall.

    Also, make sure you have checked your system for disk problems and malware.

  8. Default Re: PS CS4 opening error message: OWL Orphanage

    Judith,
    Remember to turn off any an antivirus software during the install.

  9. Default Re: PS CS4 opening error message: OWL Orphanage

    Chris:

    I tried a repair install and that did not eliminate the problem. I did turn off my virus program. Rec'd no error messages.

    I downloaded the Adobe Support Advisor and that tells me, after reading the insall log. that one of my fonts was locked. The instructions after that were not good and am not sure where, how, or if to proceed.

    If I uninstall PS CS4 and then reinstall, do I have to inactivate the serial number as shown in the Help file? Will reinstalling help if I do nothing about the locked font problem?

    Also, somewhere else in the forum I saw an Install hotline mentioned. Where do I find this number? I've been all over the support site and find no mention of a hotline. Other than this forum, Adobe support (free for installs)is very difficult, if at all possible, to find.

    Appreciate your help.

  10. Default Re: PS CS4 opening error message: OWL Orphanage

    I have the identical problem.
    Has anybody got an answer yet?

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