PS CS4 upgrade install hangs while checking system profile - Adobe Photoshop

This is a discussion on PS CS4 upgrade install hangs while checking system profile - Adobe Photoshop ; System is a Core 2 Duo 6700 with 4GB, XP2 Pro SP3. Installing PS CS4 upgrade over CS3. Downloaded file unpacks OK, but when running Setup the Checking System Profile bar gets to about 90% the PS Setup window flashes ...

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PS CS4 upgrade install hangs while checking system profile

  1. Default PS CS4 upgrade install hangs while checking system profile

    System is a Core 2 Duo 6700 with 4GB, XP2 Pro SP3.

    Installing PS CS4 upgrade over CS3.
    Downloaded file unpacks OK, but when running Setup the Checking System Profile bar gets to about 90% the PS Setup window flashes up for barely a second, then the install hangs, ie no further progress with the Checking System Profile (left if for 20 mins or so).
    I've downloaded and run a new CS4 upgrade file from Adobe store. No change.
    I've added SP3 (was on SP2), no change.
    Any one seen this or have any ideas?

    Thanks!

  2. Default Re: PS CS4 upgrade install hangs while checking system profile

    I guess the first two obvious things are New Admin and Selective Startup.

    Go to Control Panel>User Account.
    Create a new account.
    Name it something like "test" and give it admin privileges.
    Go to Start>Run and type in MSConfig.
    Press OK.
    Click on the Services tab and check the box that says "Hide all Microsoft Services".
    Press Disable All.
    Put a check back into FlexNet Licensing Service.
    Click the Startup Tab.
    Press Disable All.
    Press OK.
    Restart when it asks.
    When it restarts log onto that new admin and try again.
    Let us know what happens.

  3. Default Re: PS CS4 upgrade install hangs while checking system profile

    Try disabling any antivirus software before installing.

  4. Default Re: PS CS4 upgrade install hangs while checking system profile

    Thanks Ender, will give that a shot.

    Dave, no antivirus enabled on this PC as it's not connected (I screen SW downloads through my work notebook.. ...

    Cheers,

    Mike

  5. Default Re: PS CS4 upgrade install hangs while checking system profile

    I created a new Admin account and turned off MS and Startups as above and got exactly the same result. Just a flash of the install screen about 90% of the way through the System Profile check.

    Mike

  6. Default Re: PS CS4 upgrade install hangs while checking system profile

    Hmm...

    This is a bit of a long shot. After the screen flashes do this:

    Hit Alt+Spacebar
    Hit "M"
    Put the cursor in the center of the screen and hit the up arrow on your keyboard.

    Also, do you have a dual monitor setup?

  7. Default Re: PS CS4 upgrade install hangs while checking system profile



    PS Setup window flashes up for barely a second, then the install hangs,
    ie no further progress with the Checking System Profile (left if for 20
    mins or so).




    there were cases with cs3 where it hung for up to an hour then continued. i'd let it go while you go eat dinner and watch a movie.

  8. Default Re: PS CS4 upgrade install hangs while checking system profile

    I searched around and found a CS4 cleanup utility. I'm running that now as I found CS4 listed as a program and I could not remove it. After that I'll try the 2 suggestions above.

    Thanks for the help

    Mike

  9. Default Re: PS CS4 upgrade install hangs while checking system profile

    I confirmed that CS4 no longer exists in the Programs although the cleanup file didn't find it. Reran Setup and got the same issue. Going to leave it while I have dinner now. Will try your other suggestion Ender when I get back in a few hrs....

    Thanks again

    Mike

  10. Default Re: PS CS4 upgrade install hangs while checking system profile

    3 * hrs and the check sys profile bar is still there. I tried the ALT space and got a restore, move minimize, dialog which closed once I hit M (for Move?). I do have dual screens and both are working so there were no hidden windows.

    PS4 is back in my program list (from Add/Remove in the Control panel). If I try to remove it the CS4 Setup window appears but then crashes. If I try to do a Change/Remove while the sys profile bar is open it says it can only install one Adobe product at a time and to complete the other installation 1st.

    Mike

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