verizon email account login gets "Authentication failed" - Eudora

This is a discussion on verizon email account login gets "Authentication failed" - Eudora ; Hello, I've been using Eudora for Macintosh as my email client for the past five years. I have two accounts, one on world.std.com and the other on verizon.net (originally bellatlantic.net). Currently I'm running Eudora 6.0 on Mac OS 10.3.7. On ...

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verizon email account login gets "Authentication failed"

  1. Default verizon email account login gets "Authentication failed"

    Hello,

    I've been using Eudora for Macintosh as my email client for the past
    five years. I have two accounts, one on world.std.com and the other on
    verizon.net (originally bellatlantic.net). Currently I'm running Eudora
    6.0 on Mac OS 10.3.7.

    On or about Feb. 17 of this year I started getting "-ERR [AUTH]
    Authentication failed" when I tried to access my Verizon email account.
    It started happening the same day on both my desktop and laptop Macs, so
    I'm confident this isn't due to an inadvertent change in my settings for
    this account.

    Verizon tech support tells me they don't support Eudora for Mac and
    refer me to Eudora tech support. Eudora tech support says it's an issue
    with Verizon's setup (http://www.eudora.com/techsupport/kb/2434hq.html)
    and refers me back to Verizon tech support.

    Has anyone else had this experience, and found a solution?

    A few years ago Verizon started requiring SMTP Authentication to send
    email; I made the change they requested and had no problems.

    According to Eudora's log Verizon is requesting CRAM-MD5 authentication
    when I try to log in. (I don't have logs from the time before my login
    attempts started failing, so I don't know if this is a change from their
    previous settings.)

    I *am* able to login and send/receive mail using Apple's own Mail 1.3.9
    client on Mac OS 10.3.7 on the Mac and using MS Outlook Express on
    Windows XP Home, with the same password I was using before, so the
    password has not changed. But I'd really rather keep using Eudora to
    access this account.

    Here is the log from a recent failed attempt to access my Verizon email
    (I've replaced most of the encrypted password string with "..." for
    security):

    Wed Mar 16 16:16:05 2005
    26301440 32:49.57.39 Rcvd: "+OK Messaging Multiplexor (Sun Java(tm)
    System Messaging Server 6.2 Patch 0.04 (built Dec 24 2004))
    <4238a216.1f1d3"
    26301440 32:0.0.0 Rcvd: "4e8@vms080.mailsrvcs.net>\r\n"
    26301440 32:0.0.0 Sent: "CAPA\r\n"
    26301440 32:0.0.4 Rcvd: "+OK list follows\r\n"
    26301440 32:0.0.4 Rcvd: "TOP\r\n"
    26301440 32:0.0.4 Rcvd: "PIPELINING\r\n"
    26301440 32:0.0.4 Rcvd: "UIDL\r\n"
    26301440 32:0.0.4 Rcvd: "RESP-CODES\r\n"
    26301440 32:0.0.4 Rcvd: "AUTH-RESP-CODE\r\n"
    26301440 32:0.0.4 Rcvd: "USER\r\n"
    26301440 32:0.0.4 Rcvd: "SASL PLAIN CRAM-MD5\r\n"
    26301440 32:0.0.4 Rcvd: "IMPLEMENTATION MMP-6.2p0.04 Dec 24 2004\r\n"
    26301440 32:0.0.4 Rcvd: ".\r\n"
    26301440 32:0.0.5 Sent: "auth CRAM-MD5\r\n"
    26301440 32:0.0.9 Rcvd: "+ PD...Pg==\r\n"
    26301440 32:0.0.9 Sent: "c3...Nw==\r\n"
    26301440 32:0.3.13 Rcvd: "-ERR [AUTH] Authentication failed\r\n"

    Any help resolving this would be much appreciated. TIA.

    --
    Steve Caine
    (Remove the other white meat to reply.)

  2. Default Re: verizon email account login gets "Authentication failed"

    Steve Caine <scaine@PORKworld.std.com> wrote:

    > On or about Feb. 17 of this year I started getting "-ERR [AUTH]
    > Authentication failed" when I tried to access my Verizon email account.
    > It started happening the same day on both my desktop and laptop Macs, so
    > I'm confident this isn't due to an inadvertent change in my settings for
    > this account. [...]
    >
    > According to Eudora's log Verizon is requesting CRAM-MD5 authentication
    > when I try to log in. (I don't have logs from the time before my login
    > attempts started failing, so I don't know if this is a change from their
    > previous settings.)


    See the information at
    <http://www.eudora.com/techsupport/kb/2434hq.html>. You may have to try
    several of the suggestions to fix the problem.

    --
    Kathy - read reviews of other newsgroups in news:news.groups.reviews
    help for new users at <http://www.aptalaska.net/~kmorgan/>
    Good Net Keeping Seal of Approval at <http://www.gnksa.org/>

  3. Default Re: verizon email account login gets "Authentication failed"

    In article <1gtiyjz.x1rqy55lpakoN%kmorgan@spamcop.net>,
    kmorgan@spamcop.net (Kathy Morgan) wrote:

    > Steve Caine <scaine@PORKworld.std.com> wrote:
    >
    > > On or about Feb. 17 of this year I started getting "-ERR [AUTH]
    > > Authentication failed" when I tried to access my Verizon email account.
    > > It started happening the same day on both my desktop and laptop Macs, so
    > > I'm confident this isn't due to an inadvertent change in my settings for
    > > this account.
    > >
    > > Verizon tech support tells me they don't support Eudora for Mac and
    > > refer me to Eudora tech support. Eudora tech support says it's an issue
    > > with Verizon's setup (http://www.eudora.com/techsupport/kb/2434hq.html)
    > > and refers me back to Verizon tech support. [...]
    > >
    > > According to Eudora's log Verizon is requesting CRAM-MD5 authentication
    > > when I try to log in. (I don't have logs from the time before my login
    > > attempts started failing, so I don't know if this is a change from their
    > > previous settings.)

    >
    > See the information at
    > <http://www.eudora.com/techsupport/kb/2434hq.html>. You may have to try
    > several of the suggestions to fix the problem.



    Yes, that's the exact same web page I mentioned in my original post. I
    tried all the suggestions they made on that page, but nothing worked.
    That's why I'm asking the readers of this newsgroup for suggestions.

    --
    Steve Caine
    (Remove the other white meat to reply.)

  4. Default Re: verizon email account login gets "Authentication failed"

    Steve Caine <scaine@PORKworld.std.com> wrote:

    > In article <1gtiyjz.x1rqy55lpakoN%kmorgan@spamcop.net>,
    > kmorgan@spamcop.net (Kathy Morgan) wrote:
    >
    > > See the information at
    > > <http://www.eudora.com/techsupport/kb/2434hq.html>. You may have to try
    > > several of the suggestions to fix the problem.

    >
    > Yes, that's the exact same web page I mentioned in my original post. I
    > tried all the suggestions they made on that page, but nothing worked.
    > That's why I'm asking the readers of this newsgroup for suggestions.


    I'm sorry. Obviously I didn't read your message carefully enough.

    I've just been poring again through old messages here about problems
    sending mail on Verizon. These are all from months ago, so I don't know
    if they are the same problem you're experiencing now, that began in Feb.
    There are two common threads in all of the old messages--the
    authorization problem or trying to send mail with any "From" address
    other than a Verizon address. If you want a "From" different from your
    assigned Verizon address, you'll probably have to set up that
    personality with a checkmark in the box for "Use relay personality" (or
    something to that effect, I don't remember the exact wording).

    The other cause of "authorization" errors on Verizon seems to have been
    that their server was advertising that it supports plain authorization
    when in fact it doesn't. Eudora has a patch to fix that at
    <http://www.eudora.com/techsupport/kb/2354hq.html>.

    Since there were a bunch of complaints about Verizon/Eudora
    authorization problems many months ago, and then I didn't see them for a
    long time, I'm guessing that they may have fixed the problem and then
    unfixed it again in February. :-(

    --
    Kathy - read reviews of other newsgroups in news:news.groups.reviews
    help for new users at <http://www.aptalaska.net/~kmorgan/>
    Good Net Keeping Seal of Approval at <http://www.gnksa.org/>

  5. Default Re: verizon email account login gets "Authentication failed"

    In article <scaine-6589B3.16455516032005@news.giganews.com>,
    Steve Caine <scaine@PORKworld.std.com> wrote:

    > Hello,
    >
    > I've been using Eudora for Macintosh as my email client for the past
    > five years. I have two accounts, one on world.std.com and the other on
    > verizon.net (originally bellatlantic.net). Currently I'm running Eudora
    > 6.0 on Mac OS 10.3.7.
    >
    > On or about Feb. 17 of this year I started getting "-ERR [AUTH]
    > Authentication failed" when I tried to access my Verizon email account.
    > It started happening the same day on both my desktop and laptop Macs, so
    > I'm confident this isn't due to an inadvertent change in my settings for
    > this account.
    >
    > Verizon tech support tells me they don't support Eudora for Mac and
    > refer me to Eudora tech support. Eudora tech support says it's an issue
    > with Verizon's setup (http://www.eudora.com/techsupport/kb/2434hq.html)
    > and refers me back to Verizon tech support.
    >
    > Has anyone else had this experience, and found a solution?
    >
    > A few years ago Verizon started requiring SMTP Authentication to send
    > email; I made the change they requested and had no problems.
    >
    > According to Eudora's log Verizon is requesting CRAM-MD5 authentication
    > when I try to log in. (I don't have logs from the time before my login
    > attempts started failing, so I don't know if this is a change from their
    > previous settings.)


    The log you showed was for POP (inbound mail) not SMTP (outbound mail)
    so the SMTP authentication is not the problem, POP authentication is.

    The bad news: Verizon recently has made changes (apparently both to
    their POP and SMTP servers) that a lot of people are having trouble
    with. If you look at http://www.exchangeserverhelp.com/ftopic4493.html
    you will find an example, although that's referring specifically to SMTP
    authentication. The link to your problem is found in the protocol dumps
    on that page, which indicate that Verizon seems to be using the same
    broken software for SMTP and POP.

    The worse news: if you skip down that page to Daniel Kirchheimer's post
    you'll find this appalling bit:

    Just got off a long call with Verizon Technical Support
    Supervisor "Ivan" (ID#1562). If anyone has any questions, I
    suggest you attempt to contact him (888-649-9500). You will
    need to have a *lot* of patience to get through a coherent
    conversation with him.

    He finally told me in no uncertain terms that Verizon is
    *not* bound by RFC 2554
    (http://www.faqs.org/rfcs/rfc2554.html) because it is not
    a Verizon-authored document

    In other words: Verizon is knowingly using mail software that violates
    the authentication spec, they know it, and they do not consider that a
    problem.

    This is a symptom of a larger chronic problem with Verizon. They have a
    history of deploying behavior in their mail systems that simply does not
    work with standard systems. It almost looks like Verizon wants to break
    their email systems for their customers so badly that they can drive
    users away from using their email systenms and justify dropping them
    completely.


    > I *am* able to login and send/receive mail using Apple's own Mail 1.3.9
    > client on Mac OS 10.3.7 on the Mac and using MS Outlook Express on
    > Windows XP Home, with the same password I was using before, so the
    > password has not changed. But I'd really rather keep using Eudora to
    > access this account.
    >
    > Here is the log from a recent failed attempt to access my Verizon email
    > (I've replaced most of the encrypted password string with "..." for
    > security):
    >
    > Wed Mar 16 16:16:05 2005
    > 26301440 32:49.57.39 Rcvd: "+OK Messaging Multiplexor (Sun Java(tm)
    > System Messaging Server 6.2 Patch 0.04 (built Dec 24 2004))
    > <4238a216.1f1d3"
    > 26301440 32:0.0.0 Rcvd: "4e8@vms080.mailsrvcs.net>\r\n"
    > 26301440 32:0.0.0 Sent: "CAPA\r\n"
    > 26301440 32:0.0.4 Rcvd: "+OK list follows\r\n"
    > 26301440 32:0.0.4 Rcvd: "TOP\r\n"
    > 26301440 32:0.0.4 Rcvd: "PIPELINING\r\n"
    > 26301440 32:0.0.4 Rcvd: "UIDL\r\n"
    > 26301440 32:0.0.4 Rcvd: "RESP-CODES\r\n"
    > 26301440 32:0.0.4 Rcvd: "AUTH-RESP-CODE\r\n"
    > 26301440 32:0.0.4 Rcvd: "USER\r\n"
    > 26301440 32:0.0.4 Rcvd: "SASL PLAIN CRAM-MD5\r\n"
    > 26301440 32:0.0.4 Rcvd: "IMPLEMENTATION MMP-6.2p0.04 Dec 24 2004\r\n"
    > 26301440 32:0.0.4 Rcvd: ".\r\n"
    > 26301440 32:0.0.5 Sent: "auth CRAM-MD5\r\n"
    > 26301440 32:0.0.9 Rcvd: "+ PD...Pg==\r\n"
    > 26301440 32:0.0.9 Sent: "c3...Nw==\r\n"
    > 26301440 32:0.3.13 Rcvd: "-ERR [AUTH] Authentication failed\r\n"
    >
    > Any help resolving this would be much appreciated. TIA.


    There is nothing wrong with what Eudora is doing there. The breakage is
    at Verizon, and you should expect nothing but breakage and more
    breakage and worse breakage from Verizon as a provider of anything more
    than your basic network link.

    --
    Now where did I hide that website...

  6. Default Re: verizon email account login gets "Authentication failed"

    In article <1gtjmvr.wwbehhtpxfxN%kmorgan@spamcop.net>,
    kmorgan@spamcop.net (Kathy Morgan) wrote:

    > Steve Caine <scaine@PORKworld.std.com> wrote:
    >
    > > In article <1gtiyjz.x1rqy55lpakoN%kmorgan@spamcop.net>,
    > > kmorgan@spamcop.net (Kathy Morgan) wrote:
    > >
    > > > See the information at
    > > > <http://www.eudora.com/techsupport/kb/2434hq.html>. You may have to try
    > > > several of the suggestions to fix the problem.

    > >
    > > Yes, that's the exact same web page I mentioned in my original post. I
    > > tried all the suggestions they made on that page, but nothing worked.
    > > That's why I'm asking the readers of this newsgroup for suggestions.

    >
    > I'm sorry. Obviously I didn't read your message carefully enough.
    >
    > I've just been poring again through old messages here about problems
    > sending mail on Verizon. These are all from months ago, so I don't know
    > if they are the same problem you're experiencing now, that began in Feb.
    > There are two common threads in all of the old messages--the
    > authorization problem or trying to send mail with any "From" address
    > other than a Verizon address. If you want a "From" different from your
    > assigned Verizon address, you'll probably have to set up that
    > personality with a checkmark in the box for "Use relay personality" (or
    > something to that effect, I don't remember the exact wording).
    >
    > The other cause of "authorization" errors on Verizon seems to have been
    > that their server was advertising that it supports plain authorization
    > when in fact it doesn't. Eudora has a patch to fix that at
    > <http://www.eudora.com/techsupport/kb/2354hq.html>.
    >
    > Since there were a bunch of complaints about Verizon/Eudora
    > authorization problems many months ago, and then I didn't see them for a
    > long time, I'm guessing that they may have fixed the problem and then
    > unfixed it again in February. :-(


    Kathy,

    Sorry for snapping at you; I'm just feeling very frustrated with all
    this. Still that's no excuse for snapping at people who are trying to
    help me. We're all struggling to bring order out of chaos, after all.

    From the other posts on this thread it seems clear the problem is with
    Verizon, and that Verizon doesn't see it as a problem, which means a
    solution may be a long time (perhaps never) in coming.

    Thanks for the help and support. It's much appreciated.

    --
    Steve Caine
    (Remove the other white meat to reply.)

  7. Default Re: verizon email account login gets "Authentication failed"

    In article <bill-31B485.08362617032005@newsclstr01.news.prodigy.com>,
    Bill Cole <bill@scconsult.com> wrote:

    > In article <scaine-6589B3.16455516032005@news.giganews.com>,
    > Steve Caine <scaine@PORKworld.std.com> wrote:
    >
    > > Hello,
    > >
    > > I've been using Eudora for Macintosh as my email client for the past
    > > five years. [...]

    >
    > The log you showed was for POP (inbound mail) not SMTP (outbound mail)
    > so the SMTP authentication is not the problem, POP authentication is.
    >
    > The bad news: Verizon recently has made changes (apparently both to
    > their POP and SMTP servers) that a lot of people are having trouble
    > with. If you look at http://www.exchangeserverhelp.com/ftopic4493.html
    > you will find an example, although that's referring specifically to SMTP
    > authentication. The link to your problem is found in the protocol dumps
    > on that page, which indicate that Verizon seems to be using the same
    > broken software for SMTP and POP.
    >
    > The worse news: if you skip down that page to Daniel Kirchheimer's post
    > you'll find this appalling bit:
    >
    > Just got off a long call with Verizon Technical Support
    > Supervisor "Ivan" (ID#1562). If anyone has any questions, I
    > suggest you attempt to contact him (888-649-9500). You will
    > need to have a *lot* of patience to get through a coherent
    > conversation with him.
    >
    > He finally told me in no uncertain terms that Verizon is
    > *not* bound by RFC 2554
    > (http://www.faqs.org/rfcs/rfc2554.html) because it is not
    > a Verizon-authored document
    >
    > In other words: Verizon is knowingly using mail software that violates
    > the authentication spec, they know it, and they do not consider that a
    > problem.
    >
    > This is a symptom of a larger chronic problem with Verizon. They have a
    > history of deploying behavior in their mail systems that simply does not
    > work with standard systems. It almost looks like Verizon wants to break
    > their email systems for their customers so badly that they can drive
    > users away from using their email systenms and justify dropping them
    > completely.
    >
    > [...]
    >
    > There is nothing wrong with what Eudora is doing there. The breakage is
    > at Verizon, and you should expect nothing but breakage and more
    > breakage and worse breakage from Verizon as a provider of anything more
    > than your basic network link.


    Ouch. That's what I was afraid of, that Verizon was broken and they had
    no interest in fixing it. I've had my own encounters with Verizon
    'support', and came away with the same impression as yours and Dan
    Kirchheimer's; they're just not interested in helping their customers.
    Seems to be the inevitable result of corporations get bigger and bigger;
    they just can't be bothered with 'the little people', even though it's
    those people who pay their salaries.

    So I guess my next hope is finding a way to get Eudora to behave like
    Apple's Mail and Microsloth's Outlook Express in logging in; both of
    those clients have no trouble accessing Verizon, albeit no thanks to
    Verizon.

    Thanks to all for your help and support.

    --
    Steve Caine
    (Remove the other white meat to reply.)

  8. Default Re: verizon email account login gets "Authentication failed"

    Steve Caine <scaine@PORKworld.std.com> wrote:

    > Sorry for snapping at you; I'm just feeling very frustrated with all
    > this. Still that's no excuse for snapping at people who are trying to
    > help me. We're all struggling to bring order out of chaos, after all.


    That's okay--I felt it was well deserved. :-)

    Steve Caine <scaine@PORKworld.std.com> wrote in a separate message:

    > So I guess my next hope is finding a way to get Eudora to behave like
    > Apple's Mail and Microsloth's Outlook Express in logging in; both of
    > those clients have no trouble accessing Verizon, albeit no thanks to
    > Verizon.


    There was information in one old message I looked at that might have a
    clue to helping hack Eudora to work with Verizon. The problem is not
    exactly the same, at least I don't think it is, but you may be able to
    figure out a work-around with the hints in Message ID
    <01HW.B7A89EEF00075EFB0BC450E0@news.bellatlantic.net> or in
    <251120021220496801%trouble@stomach.com>. (You'll probably need to
    Google for them.)

    Trying to find that message, I found one that suggests trying
    x-eudora-setting <x-eudora-setting:12909=cram-md5> to tell Eudora to
    ignore the fact that the server is claiming to support cram-md5. You
    might give that a try.

    --
    Kathy - read reviews of other newsgroups in news:news.groups.reviews
    help for new users at <http://www.aptalaska.net/~kmorgan/>
    Good Net Keeping Seal of Approval at <http://www.gnksa.org/>

  9. Default Re: verizon email account login gets "Authentication failed"

    In article <bill-31B485.08362617032005@newsclstr01.news.prodigy.com>,
    Bill Cole <bill@scconsult.com> wrote:

    >
    > The bad news: Verizon recently has made changes (apparently both to
    > their POP and SMTP servers) that a lot of people are having trouble
    > with. If you look at http://www.exchangeserverhelp.com/ftopic4493.html
    > you will find an example, although that's referring specifically to SMTP
    > authentication. The link to your problem is found in the protocol dumps
    > on that page, which indicate that Verizon seems to be using the same
    > broken software for SMTP and POP.
    >
    > The worse news: if you skip down that page to Daniel Kirchheimer's post
    > you'll find this appalling bit:
    >
    > Just got off a long call with Verizon Technical Support
    > Supervisor "Ivan" (ID#1562). If anyone has any questions, I
    > suggest you attempt to contact him (888-649-9500). You will
    > need to have a *lot* of patience to get through a coherent
    > conversation with him.
    >
    > He finally told me in no uncertain terms that Verizon is
    > *not* bound by RFC 2554
    > (http://www.faqs.org/rfcs/rfc2554.html) because it is not
    > a Verizon-authored document
    >
    > In other words: Verizon is knowingly using mail software that violates
    > the authentication spec, they know it, and they do not consider that a
    > problem.
    > >
    > > Any help resolving this would be much appreciated. TIA.

    >
    > There is nothing wrong with what Eudora is doing there. The breakage is
    > at Verizon, and you should expect nothing but breakage and more
    > breakage and worse breakage from Verizon as a provider of anything more
    > than your basic network link.


    In fact, they get what they deserve. There is at least 1 shareware I
    know on mac which customers failed miserably to get their paid license
    keys and had to use fax or phone, having author code the serial letter
    by letter(he is in Sweden!). It recently happened, will forward your
    post to him too.

    I have a very bad ISP here (Istanbul) too and pay individual.net for
    usenet even but thank god, at least they don't break RFC.

    I use spamcop anyway but their smtp does not exist. Speaking about
    confusion

    Have a nice day

    Ilgaz Ocal

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