Can't access to RSI web-site

Hi,

For a couple of days, I haven't been able to browse www.rsinc.com/idl
or www.researchsystems.com web-sites. ittvis.com works fine. But they
had different pages about IDL.

Do you encounter this problem when you try to access any of those two
web-sites? My IDL-DE gives me a network connection error whenever I
try to upgrade the workbench to 7.0.3 version.

Thanks.

My understanding, after talking with someone there yesterday, is
that there were some chages made either to their server or website and
that they were "experiencing technical difficulties". I know I was
unable to log into technical support yesterday.

Mike

On Aug 26, 10:17*pm, gsever <gokhanse...@gmail.com> wrote:
> Hi,
>
> For a couple of days, I haven't been able to browsewww.rsinc.com/idl
> orwww.researchsystems.comweb-sites. ittvis.com works fine. But they
> had different pages about IDL.
>
> Do you encounter this problem when you try to access any of those two
> web-sites? My IDL-DE gives me a network connection error whenever I
> try to upgrade the workbench to 7.0.3 version.
>
> Thanks.

Still can't access the above two sites, but get our page recently
updated note on the ITT page instead of page not found.

Tried once again to upgrade IDL Workbench, I didn't get Network
Connection error, instead I see errors while it tries to retrieve
files necessary to upgrade(HTTP 500 error)

Anybody here, succesfully managed to switch to IDL 7.0.3?

Thank you.


On Aug 26, 10:28 pm, Mike Potter <m...@orionsound.com> wrote:
> My understanding, after talking with someone there yesterday, is
> that there were some chages made either to their server or website and
> that they were "experiencing technical difficulties". I know I was
> unable to log into technical support yesterday.
>
> Mike
>
> On Aug 26, 10:17 pm, gsever <gokhanse...@gmail.com> wrote:
>
> > Hi,
>
> > For a couple of days, I haven't been able to browsewww.rsinc.com/idl
> > orwww.researchsystems.comweb-sites. ittvis.com works fine. But they
> > had different pages about IDL.
>
> > Do you encounter this problem when you try to access any of those two
> > web-sites? My IDL-DE gives me a network connection error whenever I
> > try to upgrade the workbench to 7.0.3 version.
>
> > Thanks.

On Aug 27, 8:36*am, gsever <gokhanse...@gmail.com> wrote:
> Still can't access the above two sites, but get our page recently
> updated note on the ITT page instead of page not found.
>
> Tried once again to upgrade IDL Workbench, I didn't get Network
> Connection error, instead I see errors while it tries to retrieve
> files necessary to upgrade(HTTP 500 error)
>
> Anybody here, succesfully managed to switch to IDL 7.0.3?
>
> Thank you.
>
> On Aug 26, 10:28 pm, Mike Potter <m...@orionsound.com> wrote:
>
>
>
> > * * My understanding, after talking with someone there yesterday, is
> > that there were some chages made either to their server or website and
> > that they were "experiencing technical difficulties". *I know I was
> > unable to log into technical support yesterday.
>
> > Mike
>
> > On Aug 26, 10:17 pm, gsever <gokhanse...@gmail.com> wrote:
>
> > > Hi,
>
> > > For a couple of days, I haven't been able to browsewww.rsinc.com/idl
> > > orwww.researchsystems.comweb-sites. ittvis.com works fine. But they
> > > had different pages about IDL.
>
> > > Do you encounter this problem when you try to access any of those two
> > > web-sites? My IDL-DE gives me a network connection error whenever I
> > > try to upgrade the workbench to 7.0.3 version.
>
> > > Thanks.- Hide quoted text -
>
> - Show quoted text -

We completely overhauled the ITT VIS website over the weekend and some
things are still not working correctly. Have you tried updating the
IDL Workbench 7.0.3 version by using the Workbench Help > Software
Updates menu?

If not, you should try this instead of downloading the update from our
website. The IDL Workbench has a built-in update mechanism, which we
use for Workbench-only updates such as the IDL 7.0.3 Workbench
release. It assumes you have internet access from the machine where
IDL 7.0 is running. To install the update in this manner, do the
following:

1. Log in as an administrator (or root), or ensure that you have write
permission to the IDL 7.0 install directory on your machine.

2. Start the IDL Workbench and select "Software Updates->Find and
Install..." from the Help menu.

3. Once the Install/Update Wizard appears (it may take a few moments),
select "Search for new features to install", and click "Next".

4. When the Update Sites to Visit dialog appears, check “ITT Visual
Information Solutions.” Ensure that “The Eclipse Project Updates” is
*not* checked. Click Finish.

5. Click the plus symbols to the left of "ITT Visual Information
Solutions", and "IDL Workbench Updates" to display the list of
available
updates.

6. Click "Next", accept the license, then "Next", then "Finish".

7. When the Feature Verification dialog appears, click "Install All".

8. Restart the IDL Workbench.

Verify the installation:
To verify that the install was successful, select "About IDL
Workbench" from the Help menu. The top of the text portion of the
dialog should show "7.0.3". Note that because this is a Workbench-only
update, IDL's !VERSION system variable will still report IDL version
7.0.

Hope this helps,

Bill Okubo
IDL Product Manager
ITT Visual Information Solutions
303-413-3915
bokubo@ittvis.com

www.ittvis.com/idl

Hi again,

I followed up the steps just like you wrote.

Once again I got: Update operation has failed error.

Update operation has failed
Error retrieving "plugins/com.rsi.idldt.core_7.0.3.v20080714.jar".
[Server returned HTTP response code: "500 Internal Server Error" for
URL: http://www.ittvis.com/codebank/workb...20080714.jar.]

Any solutions?


On Aug 27, 12:46 pm, bok...@ittvis.com wrote:
> On Aug 27, 8:36 am, gsever <gokhanse...@gmail.com> wrote:
>
>
>
> > Still can't access the above two sites, but get our page recently
> > updated note on the ITT page instead of page not found.
>
> > Tried once again to upgrade IDL Workbench, I didn't get Network
> > Connection error, instead I see errors while it tries to retrieve
> > files necessary to upgrade(HTTP 500 error)
>
> > Anybody here, succesfully managed to switch to IDL 7.0.3?
>
> > Thank you.
>
> > On Aug 26, 10:28 pm, Mike Potter <m...@orionsound.com> wrote:
>
> > > My understanding, after talking with someone there yesterday, is
> > > that there were some chages made either to their server or website and
> > > that they were "experiencing technical difficulties". I know I was
> > > unable to log into technical support yesterday.
>
> > > Mike
>
> > > On Aug 26, 10:17 pm, gsever <gokhanse...@gmail.com> wrote:
>
> > > > Hi,
>
> > > > For a couple of days, I haven't been able to browsewww.rsinc.com/idl
> > > > orwww.researchsystems.comweb-sites. ittvis.com works fine. But they
> > > > had different pages about IDL.
>
> > > > Do you encounter this problem when you try to access any of those two
> > > > web-sites? My IDL-DE gives me a network connection error whenever I
> > > > try to upgrade the workbench to 7.0.3 version.
>
> > > > Thanks.- Hide quoted text -
>
> > - Show quoted text -
>
> We completely overhauled the ITT VIS website over the weekend and some
> things are still not working correctly. Have you tried updating the
> IDL Workbench 7.0.3 version by using the Workbench Help > Software
> Updates menu?
>
> If not, you should try this instead of downloading the update from our
> website. The IDL Workbench has a built-in update mechanism, which we
> use for Workbench-only updates such as the IDL 7.0.3 Workbench
> release. It assumes you have internet access from the machine where
> IDL 7.0 is running. To install the update in this manner, do the
> following:
>
> 1. Log in as an administrator (or root), or ensure that you have write
> permission to the IDL 7.0 install directory on your machine.
>
> 2. Start the IDL Workbench and select "Software Updates->Find and
> Install..." from the Help menu.
>
> 3. Once the Install/Update Wizard appears (it may take a few moments),
> select "Search for new features to install", and click "Next".
>
> 4. When the Update Sites to Visit dialog appears, check “ITT Visual
> Information Solutions.” Ensure that “The Eclipse Project Updates” is
> *not* checked. Click Finish.
>
> 5. Click the plus symbols to the left of "ITT Visual Information
> Solutions", and "IDL Workbench Updates" to display the list of
> available
> updates.
>
> 6. Click "Next", accept the license, then "Next", then "Finish".
>
> 7. When the Feature Verification dialog appears, click "Install All".
>
> 8. Restart the IDL Workbench.
>
> Verify the installation:
> To verify that the install was successful, select "About IDL
> Workbench" from the Help menu. The top of the text portion of the
> dialog should show "7.0.3". Note that because this is a Workbench-only
> update, IDL's !VERSION system variable will still report IDL version
> 7.0.
>
> Hope this helps,
>
> Bill Okubo
> IDL Product Manager
> ITT Visual Information Solutions
> 303-413-3915
> bok...@ittvis.com
>
> www.ittvis.com/idl

On Aug 27, 4:30*pm, gsever <gokhanse...@gmail.com> wrote:
> Hi again,
>
> I followed up the steps just like you wrote.
>
> Once again I got: Update operation has failed error.
>

I got the same error message.

Rob.Dimeo@gmail.com wrote:
> On Aug 27, 4:30 pm, gsever <gokhanse...@gmail.com> wrote:
>> Hi again,
>>
>> I followed up the steps just like you wrote.
>>
>> Once again I got: Update operation has failed error.
>>
>
> I got the same error message.

Goodness... my newsfeed has been somewhat spotty lately so I could be out of my crease
here, but it's been a while since I've seen your name attached to a post!

Welcome back (?)

cheers,

paulv

The path I had to take to get to the download was the following:
-If logged into the site. Log out
-Select Downloads->Product Downloads
-Select IDL on the page
-Will receive message about Please verify that you are logged in
-Click the Sign In link and enter sign-in information
-Reselect Downloads->Product Downloads and the IDL link
-You should now have IDL downloads available. You want the IDL 7.0
Linux Firefox Update

Finally, I managed to update to 7.0.3.

Thanks all for helping to resolve this issue. Probably, they fixed the
problem on their server and didnt get any server errors while updating
the Workbench via Help / Software updates menu.