IIS trouble shoot

Hi,
Sorry for stupid question. I do not know much about IIS. We have IIS host
for websites. It is designed by others. and they work on different shift. I
am IT guys only in the shift. some problem I need to fix right away. I would
like to ask you the steps to trouble shoot any issue relate to the website
issue.
Now I am facing an issue with website. the website is not able to browse in
the internet. I check the website server and see that I can browse it in
local server. The network is ok. So what is the possible issue? Thank you
very much.

First see the error (HTTP status code) and post-it.
But, this is some basic troubleshooting.

//Verify domain naming resolution (check DNS problem)
ping domain

//Verify that you can connect to the server on port 80
//(check conectivity problem like routing and firewals)
telnet domain 80

//Verify that IIS is listening on the server ( run this in the server )
netstat -ano | findstr ":80"
The last number is the PID of the process that is listening on the port 80.
Check, that the PID si the same of the IIS process.


//Verify that IIS have a web site configured for the request
#IF you are making the request using Domain then

Look for a web site with a binding to that IP, port 80 and HostHeader in
blank (replace IP for the IP in the command)
type %windir%\system32\inetsrv\MetaBase.xml | findstr /I
"ServerBindings" | findstr "IP:80:"
Will show ServerBindings="IP:80:"

Look for a web site with a binding to '"(All Unassigned)" , port 80 and
HostHeader in blank
type %windir%\system32\inetsrv\MetaBase.xml | findstr /I
"ServerBindings" | findstr ":80:"
Will show ServerBindings=":80:"

#ELSE If you are using Domain then

Look for a web site with a binding to that IP, port 80 and HostHeader
with the Domain
When I refer domain, take care of use www.domain.... if you are
type %windir%\system32\inetsrv\MetaBase.xml | findstr /I
"ServerBindings" | findstr "IP:80omain"
Will show ServerBindings="IP:80:"


#END IF


"QuyNguyen" <quy.nguyen@ignify.com> wrote in message
news:uJGIO%23uBJHA.4368@TK2MSFTNGP06.phx.gbl...
> Hi,
> Sorry for stupid question. I do not know much about IIS. We have IIS host
> for websites. It is designed by others. and they work on different shift.
> I am IT guys only in the shift. some problem I need to fix right away. I
> would like to ask you the steps to trouble shoot any issue relate to the
> website issue.
> Now I am facing an issue with website. the website is not able to browse
> in the internet. I check the website server and see that I can browse it
> in local server. The network is ok. So what is the possible issue? Thank
> you very much.
>