Re: Sentinel Protection Installer

This is a discussion on Re: Sentinel Protection Installer within the labview forums in Programming Languages category; I have the registry back to its original config.   I installed the v7.4.0 and the security patch that you suggested.  I still receive the same error during boot up.     Any other ideas?...

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  #1  
Old 01-08-2008, 01:10 PM
Jay W
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Default Re: Sentinel Protection Installer

I have the registry back to its original config.   I installed the v7.4.0 and the security patch that you suggested.  I still receive the same error during boot up.  
 
Any other ideas?
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  #2  
Old 01-08-2008, 02:40 PM
TMC-NI
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Default Re: Sentinel Protection Installer

Hi Jay,
I am assuming that you are not the same user as ArtTCG, am I correct in assuming this?  If so, would you please let me know what the exact error message is by either just typing it here verbatim, or just taking a screenshot, it would really help in resolving this issue for you.  The issue may be due to your firewall settings as well, and I will do my hardest to fix the issue for you, but if you would be able to let me know which version of LabView you have, and how this problem arose etc. it would really help.
 
Thanks a lot!
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  #3  
Old 01-08-2008, 04:40 PM
TMC-NI
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Default Re: Sentinel Protection Installer

Hi Jay,
After researching a bit on this, yes, indeed LabView 8.5 does fix this issue.  However, for now, we have a workaround if you do not want to upgrade your software.  We will need to modify a particular service setting on your computer to remedy this bug.  Apparently what was happening is that the PSP server locator was being started up by two different National Instruments products, and this issue only affects some customers.  A remedy has been implemented in LabView 8.5.
If you can browse to Control Panel>Administrative Tools>Services, then navigate to the entry that is labeled "National Instruments PSP Server Locator", double click it, and change the startup type from "Automatic" to "Manual" and press OK.  Now, restart your computer and see if you're still getting the error.
I have noticed that this fixes the issue for a lot of users, and it is a good next step to take.  I am looking forward to your results.
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