Cannot play Flash on sites

I have a new Toshiba PC laptop using Vista. Though I have Flash installed I
have problems playing it. The message given is:
"You do not have the correct version of the flash player. Download the correct
version"

When I follow the instructions, I end up with exactly the same problem. I have
followed the instructions given on the Adobe self help section in that I have
uninstalled, cleared all old files and re-installed after rebooting but to no
avail. I have also gone into the Windows/System32 section and run it from there
- still nothing. I have checked my Firewall and Anti-virus (and even tried with
them switched off) but still nothing.

In the www.bbc.co.uk website it will not play videos (the message given above
shows). In the www.landrover.co.uk site I can do nothing at all after the first
page as it asks me to install Shock player (again with the same result). On
www.youtube.com I can get the videos to play but cannot enlarge to full screen.

I have written to a number of forums but have only had the official answer
given on the Adobe site and since I have tried all of that I am now at a
complete loss.

Can anyone help?

What version of Flash do you have, and what browser are you usin?

Because both sites you mention work perfect for me (player 10 rc, IE7 & FF3) I
am going to guess that you are using Internet Explorer.

There is a problem that sometimes happens with the OCX required to run the
ActiveX version of the flash player. This usually has the habit of not
allowing people to properly upgrade their player, or stops flash sites from
working correctly. In Win XP I typically go to C:/Windows/Download Program
Files and delete the entire folder to fix this issue. This folder holds all of
the OCX files that IE uses to run the various plug-ins you have installed. By
deleting the folder, you remove any corrupt files that are in there, and IE
will re-download the controls the next time you open the browser, effectively
fixing the issue.

This issue has become extremely prevalent with player 9, and Adobe increasing
the web install method to install the player.

I am using Vista and IE7. The version is the latest I can download from Adobe's
website. I also can get into the sites on my other computers all using XP. I
have tried uninstalling Flash and also making sure I delete any residual files
in the Program File area.
Interestingly I also removed Flash from my Firewall to see if, when I
downloaded it again, it would request permission to access the internet - but
it didn't which suggests that though it is downloading on to my computer, it
somehow won't activate and play.
Should I try doing it all again??

I am using Vista and IE7. The version is the latest I can download from Adobe's
website. I also can get into the sites on my other computers all using XP. I
have tried uninstalling Flash and also making sure I delete any residual files
in the Program File area.
Interestingly I also removed Flash from my Firewall to see if, when I
downloaded it again, it would request permission to access the internet - but
it didn't which suggests that though it is downloading on to my computer, it
somehow won't activate and play.
Should I try doing it all again??

If the OCX is bad, then uninstalling Flash will not fix the problem. Follow my instructions from my previous post to fix the issue.

[q]Originally posted by: idh7
I have a new Toshiba PC laptop using Vista. Though I have Flash installed I
have problems playing it. The message given is:
"You do not have the correct version of the flash player. Download the correct
version"

When I follow the instructions, I end up with exactly the same problem. I have
followed the instructions given on the Adobe self help section in that I have
uninstalled, cleared all old files and re-installed after rebooting but to no
avail. I have also gone into the Windows/System32 section and run it from there
- still nothing. I have checked my Firewall and Anti-virus (and even tried with
them switched off) but still nothing.

In the www.bbc.co.uk website it will not play videos (the message given above
shows). In the www.landrover.co.uk site I can do nothing at all after the first
page as it asks me to install Shock player (again with the same result). On
www.youtube.com I can get the videos to play but cannot enlarge to full screen.

I have written to a number of forums but have only had the official answer
given on the Adobe site and since I have tried all of that I am now at a
complete loss.

Can anyone help?[/q]

Did you try to install a flash player in other browser like firefox or
netscape?

please try one of them if you are still facing the same problem.

Regards!

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Just to update. I had to have some work done today due to a technical problem
on my computer (not associated with Flash). The engineer had to reset the
Internet Explorer settings (Tools/Internet Options/Advanced/Reset IE) and
suddenly everything is working including Flash and Shockwave.
We think an add-on to IE7 was causing the problem and resetting has deleted it.
I hope this solution might help others