Tracking Log Interpretation - Microsoft Exchange

In news:OFg0jh%23OHHA.1276@TK2MSFTNGP04.phx.gbl,
Kevin Longley <kwlongley@cirtronics.com> typed:
> We recently upgraded a 3rd party app that submits emails for delivery
> to external recipients. The issue we are having is randomly some
> emails are never delivered. In reviewing the tracking log this
> morning, for 2 emails that were not delivered, the log showed
> something I didn't understand. Under location, below my server name,
> was postini listed 3 times. I presumed that meant three messages were
> submitted. The tracking then appears to show that only 1 email was
> sent. Question - what is the significance of postini being listed 3
> times? Does this indicate a problem with the way the email was
> submitted to the exchange server?

If the recipient uses Postini services, your server is having trouble
connecting to the Postini server. You should see
HELO
RECPT TO
DATA
QUIT
....for each message.
Was there any other outbound mail having this problem? Any further clues in
the logs? Do you have your SMTP logging at maximum?

What is your third party app and what exactly does it do?

These 3 emails that were submitted to exchange for delivery were sent to a
distribution list which consisted of an internal public folder and 1
external recipient. Both the PF and the external recipient only received 1
out of the 3 messages. I presently have logging at medium. This 3rd party
was attempting to send 3 individual messages to our exchange server yet the
tracking seems to indicate the 3 messages were submitted as one message. Is
it possible that the 3rd party app is not properly ending the connection
after each submittal? All other email activities are fine.

"Lanwench [MVP - Exchange]"
<lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in message
news:%23Y0jp2WPHHA.4124@TK2MSFTNGP06.phx.gbl...
> In news:OFg0jh%23OHHA.1276@TK2MSFTNGP04.phx.gbl,
> Kevin Longley <kwlongley@cirtronics.com> typed:
>> We recently upgraded a 3rd party app that submits emails for delivery
>> to external recipients. The issue we are having is randomly some
>> emails are never delivered. In reviewing the tracking log this
>> morning, for 2 emails that were not delivered, the log showed
>> something I didn't understand. Under location, below my server name,
>> was postini listed 3 times. I presumed that meant three messages were
>> submitted. The tracking then appears to show that only 1 email was
>> sent. Question - what is the significance of postini being listed 3
>> times? Does this indicate a problem with the way the email was
>> submitted to the exchange server?
>
> If the recipient uses Postini services, your server is having trouble
> connecting to the Postini server. You should see
> HELO
> RECPT TO
> DATA
> QUIT
> ...for each message.
> Was there any other outbound mail having this problem? Any further clues
> in
> the logs? Do you have your SMTP logging at maximum?
>
> What is your third party app and what exactly does it do?
>
>
>

In news:%23efC%23qXPHHA.320@TK2MSFTNGP06.phx.gbl,
Kevin Longley <kwlongley@cirtronics.com> typed:
> These 3 emails that were submitted to exchange for delivery were sent
> to a distribution list which consisted of an internal public folder
> and 1 external recipient. Both the PF and the external recipient only
> received 1 out of the 3 messages. I presently have logging at medium.
> This 3rd party was attempting to send 3 individual messages to our
> exchange server yet the tracking seems to indicate the 3 messages
> were submitted as one message. Is it possible that the 3rd party app
> is not properly ending the connection after each submittal? All other
> email activities are fine.

Where is this third party app running? Is this internal to your network, or
not? If it's internal, I'm not sure why it would be hitting Postini at all.

If nothing else is causing this problem, I think you've isolated it to the
server/app in question here; you might check with their tech support.
>
> "Lanwench [MVP - Exchange]"
> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
> message news:%23Y0jp2WPHHA.4124@TK2MSFTNGP06.phx.gbl...
>> In news:OFg0jh%23OHHA.1276@TK2MSFTNGP04.phx.gbl,
>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>> We recently upgraded a 3rd party app that submits emails for
>>> delivery to external recipients. The issue we are having is
>>> randomly some emails are never delivered. In reviewing the tracking
>>> log this morning, for 2 emails that were not delivered, the log
>>> showed something I didn't understand. Under location, below my
>>> server name, was postini listed 3 times. I presumed that meant
>>> three messages were submitted. The tracking then appears to show
>>> that only 1 email was sent. Question - what is the significance of
>>> postini being listed 3 times? Does this indicate a problem with the
>>> way the email was submitted to the exchange server?
>>
>> If the recipient uses Postini services, your server is having trouble
>> connecting to the Postini server. You should see
>> HELO
>> RECPT TO
>> DATA
>> QUIT
>> ...for each message.
>> Was there any other outbound mail having this problem? Any further
>> clues in
>> the logs? Do you have your SMTP logging at maximum?
>>
>> What is your third party app and what exactly does it do?

The app is internal. Can you educate me on what the role of postini is when
it is showing in the tracking logs?

"Lanwench [MVP - Exchange]"
<lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in message
news:Od22NYjPHHA.3944@TK2MSFTNGP06.phx.gbl...
> In news:%23efC%23qXPHHA.320@TK2MSFTNGP06.phx.gbl,
> Kevin Longley <kwlongley@cirtronics.com> typed:
>> These 3 emails that were submitted to exchange for delivery were sent
>> to a distribution list which consisted of an internal public folder
>> and 1 external recipient. Both the PF and the external recipient only
>> received 1 out of the 3 messages. I presently have logging at medium.
>> This 3rd party was attempting to send 3 individual messages to our
>> exchange server yet the tracking seems to indicate the 3 messages
>> were submitted as one message. Is it possible that the 3rd party app
>> is not properly ending the connection after each submittal? All other
>> email activities are fine.
>
> Where is this third party app running? Is this internal to your network,
> or not? If it's internal, I'm not sure why it would be hitting Postini at
> all.
>
> If nothing else is causing this problem, I think you've isolated it to the
> server/app in question here; you might check with their tech support.
>>
>> "Lanwench [MVP - Exchange]"
>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>> message news:%23Y0jp2WPHHA.4124@TK2MSFTNGP06.phx.gbl...
>>> In news:OFg0jh%23OHHA.1276@TK2MSFTNGP04.phx.gbl,
>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>> We recently upgraded a 3rd party app that submits emails for
>>>> delivery to external recipients. The issue we are having is
>>>> randomly some emails are never delivered. In reviewing the tracking
>>>> log this morning, for 2 emails that were not delivered, the log
>>>> showed something I didn't understand. Under location, below my
>>>> server name, was postini listed 3 times. I presumed that meant
>>>> three messages were submitted. The tracking then appears to show
>>>> that only 1 email was sent. Question - what is the significance of
>>>> postini being listed 3 times? Does this indicate a problem with the
>>>> way the email was submitted to the exchange server?
>>>
>>> If the recipient uses Postini services, your server is having trouble
>>> connecting to the Postini server. You should see
>>> HELO
>>> RECPT TO
>>> DATA
>>> QUIT
>>> ...for each message.
>>> Was there any other outbound mail having this problem? Any further
>>> clues in
>>> the logs? Do you have your SMTP logging at maximum?
>>>
>>> What is your third party app and what exactly does it do?
>
>
>

In news:uOK0jsmPHHA.4824@TK2MSFTNGP02.phx.gbl,
Kevin Longley <kwlongley@cirtronics.com> typed:
> The app is internal. Can you educate me on what the role of postini
> is when it is showing in the tracking logs?

No idea; it shouldn't be. You aren't sending your outbound mail through
Postini's servers, are you?
If all this application needs is access to your SMTP server to send mail,
just point it at your Exchange server's name/IP address, and make sure the
IP address of the server/box it's running on, is allowed to relay through
your virtual SMTP server.


>
> "Lanwench [MVP - Exchange]"
> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
> message news:Od22NYjPHHA.3944@TK2MSFTNGP06.phx.gbl...
>> In news:%23efC%23qXPHHA.320@TK2MSFTNGP06.phx.gbl,
>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>> These 3 emails that were submitted to exchange for delivery were
>>> sent to a distribution list which consisted of an internal public
>>> folder and 1 external recipient. Both the PF and the external
>>> recipient only received 1 out of the 3 messages. I presently have
>>> logging at medium. This 3rd party was attempting to send 3
>>> individual messages to our exchange server yet the tracking seems
>>> to indicate the 3 messages were submitted as one message. Is it
>>> possible that the 3rd party app is not properly ending the
>>> connection after each submittal? All other email activities are
>>> fine.
>>
>> Where is this third party app running? Is this internal to your
>> network, or not? If it's internal, I'm not sure why it would be
>> hitting Postini at all.
>>
>> If nothing else is causing this problem, I think you've isolated it
>> to the server/app in question here; you might check with their tech
>> support.
>>>
>>> "Lanwench [MVP - Exchange]"
>>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>>> message news:%23Y0jp2WPHHA.4124@TK2MSFTNGP06.phx.gbl...
>>>> In news:OFg0jh%23OHHA.1276@TK2MSFTNGP04.phx.gbl,
>>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>>> We recently upgraded a 3rd party app that submits emails for
>>>>> delivery to external recipients. The issue we are having is
>>>>> randomly some emails are never delivered. In reviewing the
>>>>> tracking log this morning, for 2 emails that were not delivered,
>>>>> the log showed something I didn't understand. Under location,
>>>>> below my server name, was postini listed 3 times. I presumed that
>>>>> meant three messages were submitted. The tracking then appears to
>>>>> show that only 1 email was sent. Question - what is the
>>>>> significance of postini being listed 3 times? Does this indicate
>>>>> a problem with the way the email was submitted to the exchange
>>>>> server?
>>>>
>>>> If the recipient uses Postini services, your server is having
>>>> trouble connecting to the Postini server. You should see
>>>> HELO
>>>> RECPT TO
>>>> DATA
>>>> QUIT
>>>> ...for each message.
>>>> Was there any other outbound mail having this problem? Any further
>>>> clues in
>>>> the logs? Do you have your SMTP logging at maximum?
>>>>
>>>> What is your third party app and what exactly does it do?

No I am not using postini at all and the 3rd party app is configured as you
stated. I changed the 3rd party app today to use a different mailer that is
available with it. It now will call outlook express when it sends an email.
Will see if this resolves the issue.

"Lanwench [MVP - Exchange]"
<lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in message
news:Oq%23VEVwPHHA.4424@TK2MSFTNGP06.phx.gbl...
> In news:uOK0jsmPHHA.4824@TK2MSFTNGP02.phx.gbl,
> Kevin Longley <kwlongley@cirtronics.com> typed:
>> The app is internal. Can you educate me on what the role of postini
>> is when it is showing in the tracking logs?
>
> No idea; it shouldn't be. You aren't sending your outbound mail through
> Postini's servers, are you?
> If all this application needs is access to your SMTP server to send mail,
> just point it at your Exchange server's name/IP address, and make sure the
> IP address of the server/box it's running on, is allowed to relay through
> your virtual SMTP server.
>
>
>>
>> "Lanwench [MVP - Exchange]"
>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>> message news:Od22NYjPHHA.3944@TK2MSFTNGP06.phx.gbl...
>>> In news:%23efC%23qXPHHA.320@TK2MSFTNGP06.phx.gbl,
>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>> These 3 emails that were submitted to exchange for delivery were
>>>> sent to a distribution list which consisted of an internal public
>>>> folder and 1 external recipient. Both the PF and the external
>>>> recipient only received 1 out of the 3 messages. I presently have
>>>> logging at medium. This 3rd party was attempting to send 3
>>>> individual messages to our exchange server yet the tracking seems
>>>> to indicate the 3 messages were submitted as one message. Is it
>>>> possible that the 3rd party app is not properly ending the
>>>> connection after each submittal? All other email activities are
>>>> fine.
>>>
>>> Where is this third party app running? Is this internal to your
>>> network, or not? If it's internal, I'm not sure why it would be
>>> hitting Postini at all.
>>>
>>> If nothing else is causing this problem, I think you've isolated it
>>> to the server/app in question here; you might check with their tech
>>> support.
>>>>
>>>> "Lanwench [MVP - Exchange]"
>>>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>>>> message news:%23Y0jp2WPHHA.4124@TK2MSFTNGP06.phx.gbl...
>>>>> In news:OFg0jh%23OHHA.1276@TK2MSFTNGP04.phx.gbl,
>>>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>>>> We recently upgraded a 3rd party app that submits emails for
>>>>>> delivery to external recipients. The issue we are having is
>>>>>> randomly some emails are never delivered. In reviewing the
>>>>>> tracking log this morning, for 2 emails that were not delivered,
>>>>>> the log showed something I didn't understand. Under location,
>>>>>> below my server name, was postini listed 3 times. I presumed that
>>>>>> meant three messages were submitted. The tracking then appears to
>>>>>> show that only 1 email was sent. Question - what is the
>>>>>> significance of postini being listed 3 times? Does this indicate
>>>>>> a problem with the way the email was submitted to the exchange
>>>>>> server?
>>>>>
>>>>> If the recipient uses Postini services, your server is having
>>>>> trouble connecting to the Postini server. You should see
>>>>> HELO
>>>>> RECPT TO
>>>>> DATA
>>>>> QUIT
>>>>> ...for each message.
>>>>> Was there any other outbound mail having this problem? Any further
>>>>> clues in
>>>>> the logs? Do you have your SMTP logging at maximum?
>>>>>
>>>>> What is your third party app and what exactly does it do?
>
>
>

In news:%23QqUAxyPHHA.2312@TK2MSFTNGP04.phx.gbl,
Kevin Longley <kwlongley@cirtronics.com> typed:
> No I am not using postini at all and the 3rd party app is configured
> as you stated. I changed the 3rd party app today to use a different
> mailer that is available with it. It now will call outlook express
> when it sends an email. Will see if this resolves the issue.

Does the IP address of this box have permission to relay through the
Exchange server as I mentioned?
>
> "Lanwench [MVP - Exchange]"
> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
> message news:Oq%23VEVwPHHA.4424@TK2MSFTNGP06.phx.gbl...
>> In news:uOK0jsmPHHA.4824@TK2MSFTNGP02.phx.gbl,
>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>> The app is internal. Can you educate me on what the role of postini
>>> is when it is showing in the tracking logs?
>>
>> No idea; it shouldn't be. You aren't sending your outbound mail
>> through Postini's servers, are you?
>> If all this application needs is access to your SMTP server to send
>> mail, just point it at your Exchange server's name/IP address, and
>> make sure the IP address of the server/box it's running on, is
>> allowed to relay through your virtual SMTP server.
>>
>>
>>>
>>> "Lanwench [MVP - Exchange]"
>>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>>> message news:Od22NYjPHHA.3944@TK2MSFTNGP06.phx.gbl...
>>>> In news:%23efC%23qXPHHA.320@TK2MSFTNGP06.phx.gbl,
>>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>>> These 3 emails that were submitted to exchange for delivery were
>>>>> sent to a distribution list which consisted of an internal public
>>>>> folder and 1 external recipient. Both the PF and the external
>>>>> recipient only received 1 out of the 3 messages. I presently have
>>>>> logging at medium. This 3rd party was attempting to send 3
>>>>> individual messages to our exchange server yet the tracking seems
>>>>> to indicate the 3 messages were submitted as one message. Is it
>>>>> possible that the 3rd party app is not properly ending the
>>>>> connection after each submittal? All other email activities are
>>>>> fine.
>>>>
>>>> Where is this third party app running? Is this internal to your
>>>> network, or not? If it's internal, I'm not sure why it would be
>>>> hitting Postini at all.
>>>>
>>>> If nothing else is causing this problem, I think you've isolated it
>>>> to the server/app in question here; you might check with their tech
>>>> support.
>>>>>
>>>>> "Lanwench [MVP - Exchange]"
>>>>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote
>>>>> in message news:%23Y0jp2WPHHA.4124@TK2MSFTNGP06.phx.gbl...
>>>>>> In news:OFg0jh%23OHHA.1276@TK2MSFTNGP04.phx.gbl,
>>>>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>>>>> We recently upgraded a 3rd party app that submits emails for
>>>>>>> delivery to external recipients. The issue we are having is
>>>>>>> randomly some emails are never delivered. In reviewing the
>>>>>>> tracking log this morning, for 2 emails that were not delivered,
>>>>>>> the log showed something I didn't understand. Under location,
>>>>>>> below my server name, was postini listed 3 times. I presumed
>>>>>>> that meant three messages were submitted. The tracking then
>>>>>>> appears to show that only 1 email was sent. Question - what is
>>>>>>> the significance of postini being listed 3 times? Does this
>>>>>>> indicate a problem with the way the email was submitted to the
>>>>>>> exchange server?
>>>>>>
>>>>>> If the recipient uses Postini services, your server is having
>>>>>> trouble connecting to the Postini server. You should see
>>>>>> HELO
>>>>>> RECPT TO
>>>>>> DATA
>>>>>> QUIT
>>>>>> ...for each message.
>>>>>> Was there any other outbound mail having this problem? Any
>>>>>> further clues in
>>>>>> the logs? Do you have your SMTP logging at maximum?
>>>>>>
>>>>>> What is your third party app and what exactly does it do?

Yes

"Lanwench [MVP - Exchange]"
<lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in message
news:OKVs3W8PHHA.404@TK2MSFTNGP02.phx.gbl...
> In news:%23QqUAxyPHHA.2312@TK2MSFTNGP04.phx.gbl,
> Kevin Longley <kwlongley@cirtronics.com> typed:
>> No I am not using postini at all and the 3rd party app is configured
>> as you stated. I changed the 3rd party app today to use a different
>> mailer that is available with it. It now will call outlook express
>> when it sends an email. Will see if this resolves the issue.
>
> Does the IP address of this box have permission to relay through the
> Exchange server as I mentioned?
>>
>> "Lanwench [MVP - Exchange]"
>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>> message news:Oq%23VEVwPHHA.4424@TK2MSFTNGP06.phx.gbl...
>>> In news:uOK0jsmPHHA.4824@TK2MSFTNGP02.phx.gbl,
>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>> The app is internal. Can you educate me on what the role of postini
>>>> is when it is showing in the tracking logs?
>>>
>>> No idea; it shouldn't be. You aren't sending your outbound mail
>>> through Postini's servers, are you?
>>> If all this application needs is access to your SMTP server to send
>>> mail, just point it at your Exchange server's name/IP address, and
>>> make sure the IP address of the server/box it's running on, is
>>> allowed to relay through your virtual SMTP server.
>>>
>>>
>>>>
>>>> "Lanwench [MVP - Exchange]"
>>>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote in
>>>> message news:Od22NYjPHHA.3944@TK2MSFTNGP06.phx.gbl...
>>>>> In news:%23efC%23qXPHHA.320@TK2MSFTNGP06.phx.gbl,
>>>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>>>> These 3 emails that were submitted to exchange for delivery were
>>>>>> sent to a distribution list which consisted of an internal public
>>>>>> folder and 1 external recipient. Both the PF and the external
>>>>>> recipient only received 1 out of the 3 messages. I presently have
>>>>>> logging at medium. This 3rd party was attempting to send 3
>>>>>> individual messages to our exchange server yet the tracking seems
>>>>>> to indicate the 3 messages were submitted as one message. Is it
>>>>>> possible that the 3rd party app is not properly ending the
>>>>>> connection after each submittal? All other email activities are
>>>>>> fine.
>>>>>
>>>>> Where is this third party app running? Is this internal to your
>>>>> network, or not? If it's internal, I'm not sure why it would be
>>>>> hitting Postini at all.
>>>>>
>>>>> If nothing else is causing this problem, I think you've isolated it
>>>>> to the server/app in question here; you might check with their tech
>>>>> support.
>>>>>>
>>>>>> "Lanwench [MVP - Exchange]"
>>>>>> <lanwench@heybuddy.donotsendme.unsolicitedmail.atyahoo.com> wrote
>>>>>> in message news:%23Y0jp2WPHHA.4124@TK2MSFTNGP06.phx.gbl...
>>>>>>> In news:OFg0jh%23OHHA.1276@TK2MSFTNGP04.phx.gbl,
>>>>>>> Kevin Longley <kwlongley@cirtronics.com> typed:
>>>>>>>> We recently upgraded a 3rd party app that submits emails for
>>>>>>>> delivery to external recipients. The issue we are having is
>>>>>>>> randomly some emails are never delivered. In reviewing the
>>>>>>>> tracking log this morning, for 2 emails that were not delivered,
>>>>>>>> the log showed something I didn't understand. Under location,
>>>>>>>> below my server name, was postini listed 3 times. I presumed
>>>>>>>> that meant three messages were submitted. The tracking then
>>>>>>>> appears to show that only 1 email was sent. Question - what is
>>>>>>>> the significance of postini being listed 3 times? Does this
>>>>>>>> indicate a problem with the way the email was submitted to the
>>>>>>>> exchange server?
>>>>>>>
>>>>>>> If the recipient uses Postini services, your server is having
>>>>>>> trouble connecting to the Postini server. You should see
>>>>>>> HELO
>>>>>>> RECPT TO
>>>>>>> DATA
>>>>>>> QUIT
>>>>>>> ...for each message.
>>>>>>> Was there any other outbound mail having this problem? Any
>>>>>>> further clues in
>>>>>>> the logs? Do you have your SMTP logging at maximum?
>>>>>>>
>>>>>>> What is your third party app and what exactly does it do?
>
>
>