Only 1 User Cannot Send Outside Email Can Recieve Though - Microsoft Exchange

Hi,

The person that can not send mail to external addresses, are they using POP3
/ SMTP to send / receive their mail?

If so, have the go to the properties of their mail account, on the Servers
tab, there is a setting for "outbound mail" which is "my server requires
authentication". Put a check in this box. You can leave it set to "Same as
incoming". Once this is set, have them try to send again.

If the above does not work, what are they using to send/receive their mail?

What is the error that they are getting?

Best Regards,
Beth

--
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no rights.


"Cynthia" <Cynthia@tateaccessfloors.com> wrote in message
news:16bf01c38816$4f7b6210$a401280a@phx.gbl...
> I have about 200 e-mail users and 1 user can receive but
> not reply to or send original email to ANY outside
> address. Internal email works fine for him. Nothing in the
> queues. Any suggestions?

We are using SMPT on a WAN. All this user's settings
appear to be the same as everyone else. He gets no error
messages and to him everything looks good. Noting in his
outbox and the sent message appears in his sent items with
no errors at all. The messages just never get there. He
never gets a delivery failed messsage or anything. Thanks
soooooo much for your time on this.
>-----Original Message-----
>Hi,
>
>The person that can not send mail to external addresses,
are they using POP3
>/ SMTP to send / receive their mail?
>
>If so, have the go to the properties of their mail
account, on the Servers
>tab, there is a setting for "outbound mail" which is "my
server requires
>authentication". Put a check in this box. You can leave
it set to "Same as
>incoming". Once this is set, have them try to send again.
>
>If the above does not work, what are they using to
send/receive their mail?
>
>What is the error that they are getting?
>
>Best Regards,
>Beth
>
>--
>Please do not send email directly to this alias. This
alias is for newsgroup
>purposes only.
>
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>
>"Cynthia" <Cynthia@tateaccessfloors.com> wrote in message
>news:16bf01c38816$4f7b6210$a401280a@phx.gbl...
>> I have about 200 e-mail users and 1 user can receive but
>> not reply to or send original email to ANY outside
>> address. Internal email works fine for him. Nothing in
the
>> queues. Any suggestions?
>
>
>.
>

Hi,

What I would like to do is a test, first, can you enable message tracking?
In Exchange System Manager, expand the Server container and go to the
properties of the server. On the General tab, put a check in the Enable
Message Tracking.

Next, have the user send a message to an outside address. Have them send a
second message addressed to both an inside address as well as an external
address.

Now, at the Bottom of Exchange System Manager, expand the Tools and click on
Message Tracking center. Select Sender and choose the user. Make sure the
Logged Between encompasses the last few minutes and hit Find Now. Does it
find the messages? If so, click on each one and it will give you all the
steps that the message has gone through. Can you tell me what the steps are
that it completes?

Best Regards,
Beth

--
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no rights.


"cynthia" <cynthia@tateaccessfloors.com> wrote in message
news:153e01c389af$920e5200$a301280a@phx.gbl...
> We are using SMPT on a WAN. All this user's settings
> appear to be the same as everyone else. He gets no error
> messages and to him everything looks good. Noting in his
> outbox and the sent message appears in his sent items with
> no errors at all. The messages just never get there. He
> never gets a delivery failed messsage or anything. Thanks
> soooooo much for your time on this.
> >-----Original Message-----
> >Hi,
> >
> >The person that can not send mail to external addresses,
> are they using POP3
> >/ SMTP to send / receive their mail?
> >
> >If so, have the go to the properties of their mail
> account, on the Servers
> >tab, there is a setting for "outbound mail" which is "my
> server requires
> >authentication". Put a check in this box. You can leave
> it set to "Same as
> >incoming". Once this is set, have them try to send again.
> >
> >If the above does not work, what are they using to
> send/receive their mail?
> >
> >What is the error that they are getting?
> >
> >Best Regards,
> >Beth
> >
> >--
> >Please do not send email directly to this alias. This
> alias is for newsgroup
> >purposes only.
> >
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >
> >
> >"Cynthia" <Cynthia@tateaccessfloors.com> wrote in message
> >news:16bf01c38816$4f7b6210$a401280a@phx.gbl...
> >> I have about 200 e-mail users and 1 user can receive but
> >> not reply to or send original email to ANY outside
> >> address. Internal email works fine for him. Nothing in
> the
> >> queues. Any suggestions?
> >
> >
> >.
> >

Thanks so much for your reply - the user reported to me
that suddenly he can now send outside e-mail. I don't know
what caused the problem and I don't know what 'cured' it,
but thanks a lot for your help.
>-----Original Message-----
>Hi,
>
>What I would like to do is a test, first, can you enable
message tracking?
>In Exchange System Manager, expand the Server container
and go to the
>properties of the server. On the General tab, put a
check in the Enable
>Message Tracking.
>
>Next, have the user send a message to an outside address.
Have them send a
>second message addressed to both an inside address as
well as an external
>address.
>
>Now, at the Bottom of Exchange System Manager, expand the
Tools and click on
>Message Tracking center. Select Sender and choose the
user. Make sure the
>Logged Between encompasses the last few minutes and hit
Find Now. Does it
>find the messages? If so, click on each one and it will
give you all the
>steps that the message has gone through. Can you tell me
what the steps are
>that it completes?
>
>Best Regards,
>Beth
>
>--
>Please do not send email directly to this alias. This
alias is for newsgroup
>purposes only.
>
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>
>
>"cynthia" <cynthia@tateaccessfloors.com> wrote in message
>news:153e01c389af$920e5200$a301280a@phx.gbl...
>> We are using SMPT on a WAN. All this user's settings
>> appear to be the same as everyone else. He gets no error
>> messages and to him everything looks good. Noting in his
>> outbox and the sent message appears in his sent items
with
>> no errors at all. The messages just never get there. He
>> never gets a delivery failed messsage or anything.
Thanks
>> soooooo much for your time on this.
>> >-----Original Message-----
>> >Hi,
>> >
>> >The person that can not send mail to external
addresses,
>> are they using POP3
>> >/ SMTP to send / receive their mail?
>> >
>> >If so, have the go to the properties of their mail
>> account, on the Servers
>> >tab, there is a setting for "outbound mail" which
is "my
>> server requires
>> >authentication". Put a check in this box. You can
leave
>> it set to "Same as
>> >incoming". Once this is set, have them try to send
again.
>> >
>> >If the above does not work, what are they using to
>> send/receive their mail?
>> >
>> >What is the error that they are getting?
>> >
>> >Best Regards,
>> >Beth
>> >
>> >--
>> >Please do not send email directly to this alias. This
>> alias is for newsgroup
>> >purposes only.
>> >
>> >This posting is provided "AS IS" with no warranties,
and
>> confers no rights.
>> >
>> >
>> >"Cynthia" <Cynthia@tateaccessfloors.com> wrote in
message
>> >news:16bf01c38816$4f7b6210$a401280a@phx.gbl...
>> >> I have about 200 e-mail users and 1 user can receive
but
>> >> not reply to or send original email to ANY outside
>> >> address. Internal email works fine for him. Nothing
in
>> the
>> >> queues. Any suggestions?
>> >
>> >
>> >.
>> >
>
>
>.
>

Hi Cynthia,

I'm glad it's resolved.

have a great day
Beth

--
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

This posting is provided "AS IS" with no warranties, and confers no rights.


"cynthia" <cynthia@tateaccessfloors.com> wrote in message
news:0d7c01c38ccc$fcf77a40$a401280a@phx.gbl...
> Thanks so much for your reply - the user reported to me
> that suddenly he can now send outside e-mail. I don't know
> what caused the problem and I don't know what 'cured' it,
> but thanks a lot for your help.
> >-----Original Message-----
> >Hi,
> >
> >What I would like to do is a test, first, can you enable
> message tracking?
> >In Exchange System Manager, expand the Server container
> and go to the
> >properties of the server. On the General tab, put a
> check in the Enable
> >Message Tracking.
> >
> >Next, have the user send a message to an outside address.
> Have them send a
> >second message addressed to both an inside address as
> well as an external
> >address.
> >
> >Now, at the Bottom of Exchange System Manager, expand the
> Tools and click on
> >Message Tracking center. Select Sender and choose the
> user. Make sure the
> >Logged Between encompasses the last few minutes and hit
> Find Now. Does it
> >find the messages? If so, click on each one and it will
> give you all the
> >steps that the message has gone through. Can you tell me
> what the steps are
> >that it completes?
> >
> >Best Regards,
> >Beth
> >
> >--
> >Please do not send email directly to this alias. This
> alias is for newsgroup
> >purposes only.
> >
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >
> >
> >"cynthia" <cynthia@tateaccessfloors.com> wrote in message
> >news:153e01c389af$920e5200$a301280a@phx.gbl...
> >> We are using SMPT on a WAN. All this user's settings
> >> appear to be the same as everyone else. He gets no error
> >> messages and to him everything looks good. Noting in his
> >> outbox and the sent message appears in his sent items
> with
> >> no errors at all. The messages just never get there. He
> >> never gets a delivery failed messsage or anything.
> Thanks
> >> soooooo much for your time on this.
> >> >-----Original Message-----
> >> >Hi,
> >> >
> >> >The person that can not send mail to external
> addresses,
> >> are they using POP3
> >> >/ SMTP to send / receive their mail?
> >> >
> >> >If so, have the go to the properties of their mail
> >> account, on the Servers
> >> >tab, there is a setting for "outbound mail" which
> is "my
> >> server requires
> >> >authentication". Put a check in this box. You can
> leave
> >> it set to "Same as
> >> >incoming". Once this is set, have them try to send
> again.
> >> >
> >> >If the above does not work, what are they using to
> >> send/receive their mail?
> >> >
> >> >What is the error that they are getting?
> >> >
> >> >Best Regards,
> >> >Beth
> >> >
> >> >--
> >> >Please do not send email directly to this alias. This
> >> alias is for newsgroup
> >> >purposes only.
> >> >
> >> >This posting is provided "AS IS" with no warranties,
> and
> >> confers no rights.
> >> >
> >> >
> >> >"Cynthia" <Cynthia@tateaccessfloors.com> wrote in
> message
> >> >news:16bf01c38816$4f7b6210$a401280a@phx.gbl...
> >> >> I have about 200 e-mail users and 1 user can receive
> but
> >> >> not reply to or send original email to ANY outside
> >> >> address. Internal email works fine for him. Nothing
> in
> >> the
> >> >> queues. Any suggestions?
> >> >
> >> >
> >> >.
> >> >
> >
> >
> >.
> >