Help - Trial to full version failing, tried everything. - Microsoft Money

I tried to post this in the Microsoft Money General Discussion goup, but it
posted here instead. Sorry for the duplicate post.

"Frustrated 2899821" wrote:

> I had Money 2006 Trial Edition and decided to purchase (via download) Money
> 2006 Deluxe. When I try to start Money 2006 I enter my passport
> credentials, it seems that is is trying to update the software but after 16
> hours, it has not updated. I have tried to do an "Update" and it completes,
> but still the trial edition. I am using the same e-mail address and password
> I used to puchase the software.
>
> I've tried the following:
> Everything suggested in
> http://support.microsoft.com/default...b;en-us;889930
> I have deleted(uninstalled) all versions of Microsoft Money.
> I have deleted the registry keys for Money.
> I have deleted all folders related to Money.
> I have reinstalled the Trial version.
> I have created a new Money file and set up my credentials the same as the
> purchase.
> There is no firewall or anti-virus running.
> It still says it is the trial version.
> Everytime I start Money it asks if I have purchased the full version and do
> I want to download the new files and I say Yes, but they do not update.
>
> What do I do next?
> Who can tell me where to download the entire kit?
> Who can send me a CD/DVD with the software?