problems with Plus

#1 09-10-2007, 01:50 PM

When I fired up Plus, it appeared to convert my file (from 2005) just fine.

After I did an online sync, however, the machine set at 100% cpu consumption
and the status in the upper right was "Updating your accounts...". It never
quits. I've tried:
1) repairing my file prior to doing first online update, as well as killing
msmoney.exe and doing a repair afterward. no dice.
2) canceling online services and establishing them again. no dice.

After multiple attempts, starting with my 2005 file on multiple occasions,
I've finally given up and gone back to 2005.

Any suggestions ?

#2 09-10-2007, 02:11 PM

In microsoft.public.money, Scott Colestock wrote:

>When I fired up Plus, it appeared to convert my file (from 2005) just fine.
>
>After I did an online sync, however, the machine set at 100% cpu consumption
>and the status in the upper right was "Updating your accounts...". It never
>quits. I've tried:
>1) repairing my file prior to doing first online update, as well as killing
>msmoney.exe and doing a repair afterward. no dice.
>2) canceling online services and establishing them again. no dice.
>
>After multiple attempts, starting with my 2005 file on multiple occasions,
>I've finally given up and gone back to 2005.
>
>Any suggestions ?

See if http://support.microsoft.com/kb/827814/en-us helps.

#3 09-10-2007, 02:22 PM

Thanks for the reply. Well...I'm not having problems with the mechanics of
installing Plus - it installed just fine, and the old version seemed to
uninstall just fine. And, I'm not experiencing any of the symptoms noted in
the KB article.

Is there something in that article you were thinking of specifically?
thanks again -

scott

"Cal Learner-- MVP" wrote:

> In microsoft.public.money, Scott Colestock wrote:
>
> >When I fired up Plus, it appeared to convert my file (from 2005) just fine.
> >
> >After I did an online sync, however, the machine set at 100% cpu consumption
> >and the status in the upper right was "Updating your accounts...". It never
> >quits. I've tried:
> >1) repairing my file prior to doing first online update, as well as killing
> >msmoney.exe and doing a repair afterward. no dice.
> >2) canceling online services and establishing them again. no dice.
> >
> >After multiple attempts, starting with my 2005 file on multiple occasions,
> >I've finally given up and gone back to 2005.
> >
> >Any suggestions ?
>
> See if http://support.microsoft.com/kb/827814/en-us helps.
>

#4 09-10-2007, 02:45 PM

In microsoft.public.money, Scott Colestock wrote:

>Thanks for the reply. Well...I'm not having problems with the mechanics of
>installing Plus - it installed just fine, and the old version seemed to
>uninstall just fine. And, I'm not experiencing any of the symptoms noted in
>the KB article.
>
>Is there something in that article you were thinking of specifically?
>thanks again -

Regarding the "status in the upper right was 'Updating your
accounts...'. It never quits. " I was thinking that the clean boot
might prevent some blocking software from running.

Now that I think of it, I would first check that the SSL 2 protocol
is enabled. That checkbox may be in
IE Tools->InternetOptions->Advanced.

>
>scott
>
>
>"Cal Learner-- MVP" wrote:
>
>> In microsoft.public.money, Scott Colestock wrote:
>>
>> >When I fired up Plus, it appeared to convert my file (from 2005) just fine.
>> >
>> >After I did an online sync, however, the machine set at 100% cpu consumption
>> >and the status in the upper right was "Updating your accounts...". It never
>> >quits. I've tried:
>> >1) repairing my file prior to doing first online update, as well as killing
>> >msmoney.exe and doing a repair afterward. no dice.
>> >2) canceling online services and establishing them again. no dice.
>> >
>> >After multiple attempts, starting with my 2005 file on multiple occasions,
>> >I've finally given up and gone back to 2005.
>> >
>> >Any suggestions ?
>>
>> See if http://support.microsoft.com/kb/827814/en-us helps.
>>

#5 09-10-2007, 03:12 PM

I'll look for the ssl2 setting. Did this change in money2005->plus ?

(Everything works fine in 2005)

thanks again - i'll post back with what I find -

"Cal Learner-- MVP" wrote:

> In microsoft.public.money, Scott Colestock wrote:
>
> >Thanks for the reply. Well...I'm not having problems with the mechanics of
> >installing Plus - it installed just fine, and the old version seemed to
> >uninstall just fine. And, I'm not experiencing any of the symptoms noted in
> >the KB article.
> >
> >Is there something in that article you were thinking of specifically?
> >thanks again -
>
> Regarding the "status in the upper right was 'Updating your
> accounts...'. It never quits. " I was thinking that the clean boot
> might prevent some blocking software from running.
>
> Now that I think of it, I would first check that the SSL 2 protocol
> is enabled. That checkbox may be in
> IE Tools->InternetOptions->Advanced.
>
>
>
>
> >
> >scott
> >
> >
> >"Cal Learner-- MVP" wrote:
> >
> >> In microsoft.public.money, Scott Colestock wrote:
> >>
> >> >When I fired up Plus, it appeared to convert my file (from 2005) just fine.
> >> >
> >> >After I did an online sync, however, the machine set at 100% cpu consumption
> >> >and the status in the upper right was "Updating your accounts...". It never
> >> >quits. I've tried:
> >> >1) repairing my file prior to doing first online update, as well as killing
> >> >msmoney.exe and doing a repair afterward. no dice.
> >> >2) canceling online services and establishing them again. no dice.
> >> >
> >> >After multiple attempts, starting with my 2005 file on multiple occasions,
> >> >I've finally given up and gone back to 2005.
> >> >
> >> >Any suggestions ?
> >>
> >> See if http://support.microsoft.com/kb/827814/en-us helps.
> >>
>

#6 09-10-2007, 03:45 PM

In microsoft.public.money, Scott Colestock wrote:

>I'll look for the ssl2 setting. Did this change in money2005->plus ?
>
>(Everything works fine in 2005)

I think it might be an IE6->IE7 thing.

>
>thanks again - i'll post back with what I find -

That will be good.

>
>
>"Cal Learner-- MVP" wrote:
>
>> In microsoft.public.money, Scott Colestock wrote:
>>
>> >Thanks for the reply. Well...I'm not having problems with the mechanics of
>> >installing Plus - it installed just fine, and the old version seemed to
>> >uninstall just fine. And, I'm not experiencing any of the symptoms noted in
>> >the KB article.
>> >
>> >Is there something in that article you were thinking of specifically?
>> >thanks again -
>>
>> Regarding the "status in the upper right was 'Updating your
>> accounts...'. It never quits. " I was thinking that the clean boot
>> might prevent some blocking software from running.
>>
>> Now that I think of it, I would first check that the SSL 2 protocol
>> is enabled. That checkbox may be in
>> IE Tools->InternetOptions->Advanced.
>>
>>
>>
>>
>> >

#7 09-13-2007, 12:59 AM

Hi Scott,

I had the same problem...

To work around, I did the following:

1) Exit from Insights - there appears to be a potential conflict during
updates.
2) Restarted Money letting "Updating your accounts" run for about 30-60
minutes - it does finish eventually.
3) This appears to be related to how many messages were downloaded, how many
unaccepted transactions there are... the next time you download, it won't be
as bad. If you've never performed the "nuke the bills" repair operation,
you might want to consider it.

Let me know what happens...

-- John

"Scott Colestock" <scott@nospamreallynone.traceventures.net> wrote in
message news:183A1659-7DDD-4B01-89DF-761A93549C90@microsoft.com...
> When I fired up Plus, it appeared to convert my file (from 2005) just
> fine.
>
> After I did an online sync, however, the machine set at 100% cpu
> consumption
> and the status in the upper right was "Updating your accounts...". It
> never
> quits. I've tried:
> 1) repairing my file prior to doing first online update, as well as
> killing
> msmoney.exe and doing a repair afterward. no dice.
> 2) canceling online services and establishing them again. no dice.
>
> After multiple attempts, starting with my 2005 file on multiple occasions,
> I've finally given up and gone back to 2005.
>
> Any suggestions ?
>

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